SilverThreads Customer Service

As our highly valued customer, it is our pleasure to serve you. If you can’t find an answer to your question below, please don’t hesitate to call us at 1-800-227-3932. Our Customer Service Specialists are eager to respond to any questions you may have regarding your order, and to discuss our service options.

Our mission at SilverThreads is to make your skin a more comfortable place to live in.

Changing or canceling your order
You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-800-227-3932. Please have your order number available.

Order confirmation
You will receive an email order confirmation from us. Please enter your email address correctly to ensure you receive your order confirmation. We suggest adding orders@SilverThreads.com to your address book to be certain you properly receive all notifications.
Payment types accepted
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you prefer to mail your order, we accept checks and money orders in addition to all of the previously listed cards.

Email address and password
If you have registered with us, you may update your password and/or email address at any time. Please select My Account to log in and select ___________ to make any changes.

Unsubscribing from our email list
To unsubscribe from our email list, click “Unsubscribe” at the bottom of any of our marketing emails.

Forgot my password
Upon sign in, if you have forgotten your password you may click on the Forgot Your Password link. For your security, we will ask for the email address associated to the account. We will send an email to the email address with instructions on how to reset your password. For added security, we delete all stored credit card information when your password is reset.

Benefits of Registration
Make your checkout process even easier by setting up a secure personal account!
· Your information will be automatically entered into the billing screen making checkout fast and easy.
· You may store credit card information securely for future purchases.

Not receiving email confirmations
If you are not receiving our emails, we suggest confirming your email address in the _________ section. If that is correct, please add orders@SilverThreads.com to your address book to ensure our emails to you are not being blocked.