We’re only happy when you are. If for any reason you’re not 100% satisfied with your purchase, you may return it within 60 days for an exchange or refund.
Returning an item
The return form is located on your package slip. Please complete your return information including the reason for returning. You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.
You have two options to make your return:
Option 1 – Use our Returns label: your most convenient return option. You pay nothing up front. When your return is received, we will deduct a charge of $8.99.
Option 2 – Return on your own using the delivery service of your choice to the address listed below. For your protection, please return by insured mail and be sure to save your receipt for your records
SilverThreads Returns Dept.
2150 Kubach Road
Philadelphia, PA 19116
Please allow 1-2 billing cycles for credits to process on your credit card. If you have requested an exchange, you will be refunded for the return and charged for the exchange upon shipment.
If you have further questions concerning a return or exchange, please contact us or call 1-800-227-3932.